Frequently asked questions
General Use
How does HealthKam work?
Will my heart rate information be captured no matter how I’m using my device?
Are recordings being captured when my home screen goes black?
Will heavy make-up or glasses interfere with my recordings?
Is my privacy protected? Do you watch videos taken on my device?
Would HealthKam deplete my battery?
Would HealthKam slow down my device?
What if my phone or tablet runs out of charge? Do I need to reinstall the APP once the device is charged?
Would I still be able to use my front camera to take selfies?
Does HealthKam track what I am doing with my device?
Can I stop the monitoring of the heart rate?
How does HealthKam know it is me using the device?
What do I have to do to remove HealthKam from my phone?
Who would see my heart rate data sent to the cloud? and what would it be used for?
How can I contact you if I have questions about the APP, my device or the reports you send me?
Troubleshooting
How do I know if the APP is running? What if it stops?
I received a message stating that HealthKam has been decommissioned and I would like to recommission. What should I do?